I sent Kirsten and Ayame in to the AGHospital for laser eye surgery about a month ago. I attatched a note politely requesting that they only replace the eyes, not the head, and that the head be reattatched with a string instead of a zip tie. both of my darlings came back with beautiful new eyes (with stiff lashes), but their original heads which were still stringed on. ^_^ I was one happy mom. And all it cost me was shipping and handly for the two of them.